Below are the answers to some questions that we are regularly asked about the process of New Life resales;
Is there a guarantee on the products that I buy?
When buying a pre-loved item the manufacturer’s warranty becomes void when transferring owners, therefore all items are sold as seen. However, if you receive an item that you do not feel is in the condition that it was advertised then we will accept items to be returned (at your own cost) within 14 days. We reserve the right to take an administration fee off the final refund amount.
What fees are charged on the items that you sell on my behalf?
We charge a commission percentage on the final price of all sold items. The rate of commission is dependent upon the category of item sold. For large ticket items (furniture and pushchairs) the commission rate is 35%. Other items carry a 40% commission cost. We will also charge a cleaning fee on any item received not in a saleable state. If you do not wish to pay the cleaning fee you are welcome to take the item back at your own cost.
Do you take pre-loved car seats?
Unfortunately no. As we cannot guarantee the safety of any car seats that have been used before we are unable to resell car seats.
How long will you hold my item in stock for?
We will hold all items in stock for a maximum of 4 months. After this point we will offer you the opportunity to take your item back, or we will to continue to stock it for an increased (+5% commission fee).
How quickly will I receive my money after my item has sold?
We will transfer the value of the final sale value to your item after the 14 day return period has elapsed. Please note that monies may take up to 5 working days to appear in your account.
How do I get my pre-loved item to you to resell on my behalf
Sending items to us to resell is done so at your own cost. We are based in Newbury, so if you are local we can arrange a mutually convenient drop off point.